Question 1

What are your shipping timelines and delivery charges?

Accepted Answer

We offer FREE express shipping across India on all orders. Metro cities generally receive delivery in 2-4 business days, while rest of India takes 4-6 business days.

Question 2

How can I track my order status?

Accepted Answer

Once your order is dispatched, you will receive an SMS and Email notification containing your live BlueDart/Delhivery tracking URL and AWB number.

Question 3

Do you ship internationally?

Accepted Answer

Currently we ship across all pin codes in India. International express shipping is available upon special request through our WhatsApp Concierge.

Question 4

Is Heer Collection jewelry anti-tarnish and skin-safe?

Accepted Answer

Yes! All pieces feature an advanced anti-tarnish protective coating over high-luster plating. They are 100% lead-free, nickel-free, and hypoallergenic for sensitive skin.

Question 5

How should I clean and care for my fashion jewelry?

Accepted Answer

To maintain maximum luster, wipe your jewelry with a soft microfiber cloth after wear. Avoid spraying perfume, hairspray, or alcohol sanitizer directly onto the pieces.

Question 6

Can I wear my jewelry while swimming or showering?

Accepted Answer

While our pieces have water-resistant protective coating, we recommend removing them before swimming or showering to preserve the brilliant plating for years to come.

Question 7

What is your return & exchange policy?

Accepted Answer

If you receive a damaged or wrong item, we offer an immediate replacement. Please report any issues within 48 hours of delivery with an unboxing video/photo.

Question 8

How do I initiate an exchange?

Accepted Answer

Simply email support@heercollection.com or message us on WhatsApp with your Order ID. Our courier partner will pick up the package directly from your address.

Question 9

How do I know which necklace chain length to choose?

Accepted Answer

Our standard necklaces come in 16-inch or 18-inch lengths with an included 2-inch extender chain, allowing you to easily adjust the drop position between choker and princess fit.

Question 10

Are earrings sold separately?

Accepted Answer

No, our signature sets come as a complete matching assembly (Necklace + Earrings) curated to harmonize together perfectly.

HEER

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